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Groundfield

Independent evaluations for AI agents and support teams

One conversation.
More than one perspective.

Tell us what your agent does and we’ll propose an evaluation for it.
Relevant tasks, assessment criteria, and an example report.

Explore a report
We can’t make that change right now.
The answer is only the beginning

A response can sound right.
And still leave a customer stuck.

Did the response follow your policy? Was it supported by the available evidence? Did it address the customer’s request?

Groundfield brings the conversation, the context, and the assessment together—whether the reply came from an AI agent or a person.

AI agent evaluation

Assess the responses your agents produce.

Evaluate correctness, instruction following, and response quality against your requirements.

Customer-support quality

Review the support your customers receive.

Assess in-house or outsourced support conversations against your policies and service standards.

Inside a Groundfield evaluation

See the signals.
Understand the verdict.

Follow the conversation. Check the claims against the evidence. Explore human scores and reply preferences, and see where reviewers agree—or disagree.

Support qualityInteractive sample report

Illustrative report · fictional conversation and reviewer results

Sentiment drift

AI estimate
−38 pointsEstimated sentiment change across the conversation
Turn 6

“So I still don’t know when it will arrive?”

AI-estimated sentiment · 0 = frustrated / 100 = positive

Claim checks

AI assessment
2 / 3claims need a closer look
Supported1
Unverified1
Unsupported1

Human scores

Human review
2.7 / 5Mean score for the original reply
Correctness
2.2 / 5
Helpfulness
2.0 / 5
Tone
3.8 / 5

Preferred reply

Human preference
80%preferred reply B

4 of 5 reviewers chose the alternative reply

AB
A · Original reply 1 voteB · Alternative reply 4 votes
5 independent votes
Refund follow-up

A customer is still waiting for a refund. The record shows approval, but no completed payment.

What the response claimedAssessment
Evidence behind the finding02 / 03
“The payment is on its way.”

The available record contains no payment confirmation. Approval alone does not establish that a transfer has started.

Payment confirmation · not available
See a report
Illustrative data · fictional conversation, scores, and reviewer judgmentsEvery score has a reason.

See the reasoning.
Not just the score.

Inspect the evidence, compare individual assessments, and see how reviewers reached their judgments. Understand which findings are supported and which need more information.

Explore evaluations
A good place to start

Start with one evaluation.

Choose a suggested task or define your own. Add the response or conversation, provide the relevant context, and select what to assess.

Submit for AI assessment or independent human review. Track your evaluation and view the report when it’s ready.

  1. 01Claim credits
  2. 02Design evaluation
  3. 03Submit
  4. 04Pending
  5. 05Results
Claim free credits

Start with a response you already have.
No agent integration required.

Talk to an expert

Need help defining the cases or assessment criteria?
Talk to us about an evaluation tailored to your business.